Shipping policy

Shipping Policy

Delivery times

Orders typically arrive within 7–15 business days from the date the order is placed. Business days are Monday to Friday and do not include weekends or public holidays.

These are estimates rather than guarantees. Delivery can take longer during busy periods, or because of customs processing, carrier delays or weather.

Order processing

Orders are processed and dispatched within 3 business days of being placed. The 7–15 business day estimate above includes this processing time.

Where we ship from

Our products are shipped directly from our suppliers overseas. This keeps our prices down, and it is why delivery takes longer than a domestic-only store.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay.

Tracking your order

Once your order has been dispatched we will email you a tracking number. Please allow a few days after dispatch before tracking information begins to update.

Customs and import duties

Because items are shipped internationally, orders may occasionally be subject to customs inspection, which can add to delivery time.

Any customs duties, import taxes or handling fees charged by your country's customs authority are the responsibility of the customer. These charges are set by your government, not by us, and are not included in the price you pay at checkout. We have no way to calculate or collect them in advance.

If a parcel is refused at customs or returned to sender because import charges were not paid, we are unable to refund the order.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we are unable to refund orders lost because of an incorrect or incomplete address.

Delayed or missing orders

If your order has not arrived within 15 business days, please contact us at orders@homeandgardenneeds.com with your order number and we will investigate with the carrier.