Refund policy
Returns & Refunds
We want you to be happy with what you ordered. Please read the terms below, as the window and conditions differ depending on whether your item arrived damaged.
Damaged or defective items — 30 days
If your item arrives damaged or defective, contact us within 30 days of delivery at support@homeandgardenneeds.com.
Please include:
- Clear photographs showing the damage or defect
- Your order number
You do not need to send a damaged item back to us. The photographs are all we need to assess your claim. Once we have reviewed them we will arrange your refund by email.
Undamaged items — 7 days
If you have changed your mind and there is nothing wrong with the item, you may request a return within 7 days of delivery. Please contact us before sending anything back.
- The item must be returned to us before a refund can be issued.
- Return shipping is paid by the customer. Returns are sent to China, so please check the cost with your carrier before you post the item — for lower-priced products the postage may be more than the refund.
- Items must be unused and in their original packaging.
- We recommend a tracked service. We cannot process a refund for a parcel that does not reach us.
Return address
Please contact us for confirmation before posting any item. Returns are sent to:
No. 4, Tengsheng Intelligent Equipment Co., Ltd.
No. 12 Zhisheng Road
Xiegang Town, Dongguan City
Guangdong Province
Postcode: 523590
China
How to start a return
Email support@homeandgardenneeds.com with your order number and, for damaged items, photographs of the problem. Please wait for our reply before sending anything back.
Nothing in this policy affects any statutory rights you may have under the consumer law that applies where you live.